Conquer New Markets With Multilingual Customer Service - The Easy Way!
Lingpad offers an agile translation management system for multilingual customer support, which helps
boost customer satisfaction globally.
Global Brands Boosting
Customer Trust
With Lingpad
Multilingual Knowledge Base To
Empower
Global Audiences
to resolve their queries, at their convenience.
- Autopilot Mode Activated: Say 'goodbye' to shuffling between Google Sheets, Excel or Word files. Auto-pull ensures you always work on the latest versions of your help-center articles.
- Content Types: Supports all content types Categories/Collections, Sections/Folders, Articles, and Dynamic Content/Macros.
- Multilingual SEO: Seamlessly incorporate Media localization, Metadata and Alt tag translation into your localization strategies to guarantee higher visibility.
- Manual + Auto: Freedom to import and export as per your needs.
- Real-time Updates: Stay on top of all your translations with real-time updates.
Integrations
With Lingpad, VEO imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.
Empower
Your Agents To Handle
Support Tickets In Any Language
Higher customer engagement and retention, Increased global growth.
- Human and AI-powered: Freedom to choose whether you need human or AI-powered translations for a ticket response.
- Auto-Reply: Enhance agent functionality and performance, and avoid delays with auto-reply feature.
- Free Inbound Ticket Translations: Free AI-translations for all inbound multilingual tickets.
- Tags: Custom tags based on the translation's current status which helps in creating custom reports.
- Dual View: View translation orders of current and all tickets in one place.
Integrations
Rebtel saw an increase of 7.5% in their CSAT score and a 100% growth in multilingual ticket volume.
A Powerful Translation Management System That Simplifies Complex Global Growth
Human-Centered,
AI-Powered
AI Translation
Speedy AI translations to fast-track general ticket and knowledge base translations.
Invite Your Translators
Invite linguists to work on multiple localization projects on a single platform.
Translation Providers
Expand your global language portfolio with our trusted ISO-certified Language Service Providers.
Intuitive
Editor
Automation
A single source-of-truth hosting all your support tickets and knowledge base localization information.
Collaboration
Provide feedback and communicate clearly with translators in 'comments'.
Reference
Add reference files and guidelines to help translators get the context right.
Foundational
Features
Translation Memory (TM)
Create TMs for all your projects and add repeated translations. Ensure efficiency and brand consistency while saving on costs.
Glossary
Maintain glossaries to ensure industry and brand-specific consistency in every customer-engagement communication.
Quality-check
Catch translation inconsistencies in real-time with automated quality assurance (QA).
Consistent Customer Support Communication: In Every Industry, Region, Support channel, and Language.
Education and eLearning
Educate the curious minds and rank first in providing accurate multilingual customer service to global learners.
Financial Services
Support customers in understanding 'wealth management' — the concept you are fluent in — in the language they are most fluent in.
Gaming
Achievement Unlocked - win brand loyalty among worldwide players with high-quality and quick multilingual customer support.
Medicine and Healthcare
Safety and precision first - deliver accurate support and diagnoses to your patients in their native tongue.
Media and Entertainment
Empower customer support agents and content development teams with the ability to interact with global audiences.
Retail and eCommerce
Be 'trendy' forever by offering a seamless local shopping and customer service experience.
Software and Technology
Deliver exceptional customer support in all languages for your exceptional product.
Travel and Tourism
Excel at providing customers with insightful information in their preferred language as they explore the world.
Localization Of Customer Service Communication in 180+ Languages
Localization Of Customer Service Communication in 180+ Languages
Localize brand communication to connect with global customers and add value to their experiences.
- English
- French
- Spanish
- Chinese
- Italian
- Portuguese
- Hindi
- Urdu
- Tamil
- & more