The Future of Customer Service: Somya Kapoor on the Power of AI

In this insightful podcast, we had the pleasure of interviewing Somya Kapoor, the founder of theloops.io, an Intelligent Support Operations platform. Somya shared her expert insights on the role of artificial intelligence in customer service and how it is transforming the industry. We delved into the ways in which AI is enhancing customer experience by improving response time, personalization, and overall efficiency. Whether you are a business owner or a customer service professional, this podcast is a must-listen.