Freshdesk Translation App

The #1 AI translation solution built for Freshdesk

The #1 AI translation solution built for Freshdesk

Lingpad’s Freshdesk Translation app instantly translates tickets and chats in 120+ languages - helping your team deliver faster, multilingual support.

Lingpad’s Freshdesk Translation app instantly translates tickets and chats in 120+ languages - helping your team deliver faster, multilingual support.

No Code

Set up in 10 minutes

120+ Languages

No credit card required

Engineered for Global Support.

Enterprise-Grade. Effortless for Agents.

Engineered for Global Support.

Enterprise-Grade. Effortless for Agents.

ISO
GDPR
HIPAA

Preferred by Freshdesk Users

Preferred by Freshdesk Users

Chosen by Fast-Growing Teams to Automate Multilingual Support on Freshdesk

Built for Support Leaders

Why Customer Support Leaders Choose Lingpad for Freshdesk

Support leaders trust Lingpad to simplify and scale multilingual service on Zendesk. Our AI automates translations for every chat and ticket, ensuring faster resolutions, lower operational costs, and a consistent customer experience worldwide.

AI Context

Real-Time Multilingual Support

Translate Freshdesk chats and tickets instantly across 120+ languages - no switching tools or waiting for manual input.

AI Context

Effortless Global Expansion

Support customers in new markets instantly. Lingpad grows with your Freshdesk setup, helping you serve users wherever they are.

AI Context

Improved CSAT & Loyalty

Customers feel heard when they can engage in their own language - leading to faster resolutions, happier users, and stronger retention.

AI Context

Higher Agent Productivity

Free your agents from repetitive translation tasks so they can focus on resolving issues faster and improving first-response times.

AI Context

Consistent Brand Voice

AI ensures every translation reflects your brand tone and terminology, maintaining consistency across all languages and regions.

AI Context

Lower Operational Costs

Cut the need for multilingual hiring or outsourcing. Automate translations to scale support globally - without scaling costs.

How It Works

Set Up Lingpad for Freshdesk in Minutes

Lingpad integrates seamlessly with your Freshdesk workspace - no coding, no complex setup. Follow these quick steps to deliver multilingual support instantly.

Connect Your Freshdesk Account to Lingpad

Connect your Freshdesk account with Lingpad in just a few clicks. Create a new AI Translation Project, select “Freshdesk,” and authorize your workspace - setup takes less than five minutes.

Add Brand Context for AI

Configure Agent Access & Language Preferences

Add Glossary

Auto Translate Customer Messages

Auto Translate Customer Messages

Customers Rate Lingpad #1 For Multilingual AI-Powered Translation Tool

Customers Rate Lingpad #1 For Multilingual AI-Powered Translation Tool

Customers Rate Lingpad #1 For Multilingual AI-Powered Translation Tool

Core Features

Powerful Features Built for Freshdesk Support Teams

From AI precision to agent-first design, Lingpad delivers everything you need to handle multilingual support effortlessly inside Freshdesk

Glossary

Ensure consistent brand terms every time.

Human-like AI Translation

Deliver natural, context-aware responses that feel human - so your customers get clarity, not clunky machine translations.

Preview Translation

Protect sensitive data in every translation.

120+ Languages Supported

Lingpad ensures consistent quality across every region, helping you scale global support effortlessly.

Built for Agents

Designed with support teams in mind, Lingpad fits seamlessly into agent workflows for faster, stress-free replies.

Seamless Integrations

A Closer Look at the Lingpad Platform

Enable multilingual self-service on your existing platforms. Seamless integration ensures you deliver localized support without changing how your team works.

Translation Requests

AI Context

Glossary

Agent Access

Analytics Dashboard

Automation

AI Context

Glossary

Translation Memory

Analytics Dashboard

Testimonials

Our Customers Speak For Us

Intercom Inbox

Having utilized Lingpad for over a year, we are highly satisfied with its functionality and user-friendly interface. The service consistently introduces new features and enhances the system, streamlining our workflow, optimizing time management, and, most importantly, significantly reducing operational costs. Lingpad exemplifies the perfect balance of value and efficiency

Bella Joom

Back Office Operator

Lingpad has been a great solution for translating Zendesk support tickets for our team. The integration is reliable, and it's easy to use. One thing I'd recommend is to disable automatic translation, which is enabled by default. This allows you to preview replies before sending without losing the message the agent originally typed and also gives you the opportunity to insert and pre-translated macros to avoid paying to translate common replies multiple times.

Chad Mathis

I was looking for a translation tool to accurately translate texts and messages into the desired language, and I’m glad to have found Lingpad on the marketplace. Lingpad is exceptional in translation quality, and their team goes above and beyond to meet customer needs. They deliver on time and keep their promise by truly listening to their clients. I highly recommend Lingpad to any organization and will use it for my future projects.

Kiran Vangaru

Head of Customer Support

Zendesk Support

The Lingpad team have been really approachable, and have understood our needs well. The support has been outstanding. Translating support tickets takes seconds. The interface is straightforward, and the translations are accurate. Overall, Lingpad has made international support a much less daunting task. The free trial lets you see for yourself before committing.

Justin Rosemeyer

Customer Service Analyst

Testimonials

Our Customers Speak For Us

Intercom Inbox

Having utilized Lingpad for over a year, we are highly satisfied with its functionality and user-friendly interface. The service consistently introduces new features and enhances the system, streamlining our workflow, optimizing time management, and, most importantly, significantly reducing operational costs. Lingpad exemplifies the perfect balance of value and efficiency

Bella Joom

Back Office Operator

Lingpad has been a great solution for translating Zendesk support tickets for our team. The integration is reliable, and it's easy to use. One thing I'd recommend is to disable automatic translation, which is enabled by default. This allows you to preview replies before sending without losing the message the agent originally typed and also gives you the opportunity to insert and pre-translated macros to avoid paying to translate common replies multiple times.

Chad Mathis

I was looking for a translation tool to accurately translate texts and messages into the desired language, and I’m glad to have found Lingpad on the marketplace. Lingpad is exceptional in translation quality, and their team goes above and beyond to meet customer needs. They deliver on time and keep their promise by truly listening to their clients. I highly recommend Lingpad to any organization and will use it for my future projects.

Kiran Vangaru

Head of Customer Support

Zendesk Support

The Lingpad team have been really approachable, and have understood our needs well. The support has been outstanding. Translating support tickets takes seconds. The interface is straightforward, and the translations are accurate. Overall, Lingpad has made international support a much less daunting task. The free trial lets you see for yourself before committing.

Justin Rosemeyer

Customer Service Analyst

Testimonials

Our Customers Speak For Us

Intercom Inbox

Having utilized Lingpad for over a year, we are highly satisfied with its functionality and user-friendly interface. The service consistently introduces new features and enhances the system, streamlining our workflow, optimizing time management, and, most importantly, significantly reducing operational costs. Lingpad exemplifies the perfect balance of value and efficiency

Bella Joom

Back Office Operator

Lingpad has been a great solution for translating Zendesk support tickets for our team. The integration is reliable, and it's easy to use. One thing I'd recommend is to disable automatic translation, which is enabled by default. This allows you to preview replies before sending without losing the message the agent originally typed and also gives you the opportunity to insert and pre-translated macros to avoid paying to translate common replies multiple times.

Chad Mathis

I was looking for a translation tool to accurately translate texts and messages into the desired language, and I’m glad to have found Lingpad on the marketplace. Lingpad is exceptional in translation quality, and their team goes above and beyond to meet customer needs. They deliver on time and keep their promise by truly listening to their clients. I highly recommend Lingpad to any organization and will use it for my future projects.

Kiran Vangaru

Head of Customer Support

Zendesk Support

The Lingpad team have been really approachable, and have understood our needs well. The support has been outstanding. Translating support tickets takes seconds. The interface is straightforward, and the translations are accurate. Overall, Lingpad has made international support a much less daunting task. The free trial lets you see for yourself before committing.

Justin Rosemeyer

Customer Service Analyst

Security

Secure by Design, Compliant by Default

Lingpad protects customer privacy with strict compliance standards. No customer data, source text, or translated text is stored, giving you complete peace of mind.

Enterprise-Grade Security & Compliance

Lingpad is ISO 27001 certified and fully GDPR compliant, meeting the strictest global standards to keep your multilingual support enterprise-ready.

Your data stays yours

We never store or train on your source or translated text - ensuring full privacy and control over your customer data.

Data encryption

All data in transit is protected with industry-standard encryption, keeping your communications secure at every step.

Secure Integrations

Connect with your support platforms through secure, authenticated integrations designed to safeguard enterprise environments.

Security

Secure by Design, Compliant by Default

Lingpad protects customer privacy with strict compliance standards. No customer data, source text, or translated text is stored, giving you complete peace of mind.

Enterprise-Grade Security & Compliance

Lingpad is ISO 27001 certified and fully GDPR compliant, meeting the strictest global standards to keep your multilingual support enterprise-ready.

Your data stays yours

We never store or train on your source or translated text - ensuring full privacy and control over your customer data.

Data encryption

All data in transit is protected with industry-standard encryption, keeping your communications secure at every step.

Secure Integrations

Connect with your support platforms through secure, authenticated integrations designed to safeguard enterprise environments.

Security

Secure by Design, Compliant by Default

Lingpad protects customer privacy with strict compliance standards. No customer data, source text, or translated text is stored, giving you complete peace of mind.

Enterprise-Grade Security & Compliance

Lingpad is ISO 27001 certified and fully GDPR compliant, meeting the strictest global standards to keep your multilingual support enterprise-ready.

Your data stays yours

We never store or train on your source or translated text - ensuring full privacy and control over your customer data.

Data encryption

All data in transit is protected with industry-standard encryption, keeping your communications secure at every step.

Secure Integrations

Connect with your support platforms through secure, authenticated integrations designed to safeguard enterprise environments.

FAQs

Everything Support Leaders Ask About Freshdesk Translation

Find quick answers to the most common questions about managing translations in Freshdesk. Everything support leaders need to know, all in one place.

How does Lingpad translate Freshdesk chats and tickets automatically?

Can I customize translations for brand terminology and tone?

Does Lingpad detect the customer’s language automatically?

How many languages does Lingpad support in Freshdesk?

How do I install the Lingpad translation plugin in Freshdesk?

We are ready!

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.

We are ready!

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.

We are ready!

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.

About Us

Learn how Lingpad’s AI Agent helps support teams automate conversations and deliver faster customer experiences.

Request An AI Summary

Learn more about how Lingpad is improving customer experience at leading enterprises.

About Us

Learn how Lingpad’s AI Agent helps support teams automate conversations and deliver faster customer experiences.

Request An AI Summary

Learn more about how Lingpad is improving customer experience at leading enterprises.

About Us

Learn how Lingpad’s AI Agent helps support teams automate conversations and deliver faster customer experiences.

Request An AI Summary

Learn more about how Lingpad is improving customer experience at leading enterprises.