Empower your monolingual agents to provide the best support experience in every customer’s native language.
Lingpad is every customer support manager’s or CXO’s dream come true. The platform’s flexibility
allows it to grow, as and when you do.
Choose how you wish to localize your support communication - through AI or expert linguists. This flexibility helps you manage your budget and turnaround time.
More than 1/3rd of global leaders cite bilingual recruiting as the barrier to multilingual customer support. Modern-day companies choose Lingpad for localizing their support as it’s a smart platform that takes minutes to deploy.
Set support workflows by managing customer agents’ accounts and their access - all in a single admin view.
View analytics and reports that show you which languages are popular among your customers, regions your support teams has reached with the help of translations, and more.
Build and maintain a translation memory (TM) so you don’t get the same term or phrase translated again. Use previous translations from the memory to save costs and time.
Lingpad’s platform is designed to increase customer support agents’ productivity so they can focus on helping customers make the best use of your product or service.
Build and share a custom translation glossary - a set of guidelines so all your support communication represents your brand accurately.
Eliminate frequent check-ins and status meetings. Always be on top of your translation orders with live in-app notifications.
Whether you’re away from your desk or busy with resolving another issue, don’t make your customers wait. Turn on auto-reply to send responses automatically when they're translated.
From support ticket translations to translating help center, FAQs, guides, and more – Lingpad has got you covered.
Integrate Lingpad with your favorite customer support tools and platforms to provide seamless multilingual support to your customers.
Provide support in all the major and minor languages spoken by your customers around the world.