Zendesk Ticket Translations For Global Customer Support
Provide support in your customers’ native languages with the Lingpad app for Zendesk.
Join These Brands In Taking Your Customer Support Multilingual
Get The Best Of Both - AI And Human Translations
The Lingpad app for Zendesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.
AI-Powered Translations For Quick Responses
Don’t let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.
Dual Tabs To Check Order Status
Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.
Don’t Miss Any Update With Live In-App Notifications
Live statuses in the app tell you when a translation’s in progress or completed.
Reduce Dependency With Auto Reply
Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.
Zendesk Agent Workspace
Integrate Lingpad with Zendesk Agent Workspace to handle multiple Chat and Messaging conversations from the same visual interface.
Automatic Language Detection
Improve Average Resolution Time (ART) with automatic language detection. Receive AI-powered translation of inbound message as soon as the chat request is accepted and opened.
Resolve Multiple Conversations
Enable agents to provide top-notch multilingual support and handle multiple email and chat conversations without switching tabs. Maximum productivity, guaranteed!
Enable/Disable AI Translation
Agents have the freedom to enable or disable AI-powered translations based on requirements – saving you costs and empowering agents to deliver exceptional customer service.
Boost Your CSAT Scores With A Multilingual Customer Support Solution
The Lingpad app has been developed keeping an enterprise’s needs in mind. So, from account management to reports, Lingpad helps your support team go multilingual – efficiently and effortlessly.
Tone Selection
Adjust the tone of voice for your AI-powered translations by choosing one of the following options: formal, informal, or default tone.
Custom Reports For Impact Analysis
Track goals and impact through Lingpad’s periodic reports including:
- Language trends
- Weekly ticket frequency
- Popular languages
Global View & Access Management
Admin access enables you to track activity and streamline processes for every team member:
- Manage all agents’ accounts on a single dashboard
- Track all your agents’ translation orders
Translation Glossary For A Consistent Brand Tone
Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents’ communicate with your customers.
Translation Memory For Saving Costs
Build and maintain a custom translation memory with Lingpad so you save money by using previous translations for the same terms and phrases.
Interested To Know How Much You Can Save With Lingpad?
Learn how much you can save with Lingpad based on your unique customer support requirements.
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See How Lingpad Can Work For YOU
Book a demo to see first-hand how Lingpad can make your customer service localization a breeze!
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Zendesk Translation In 180+ Global Languages
Zendesk Translation In 180+ Global Languages
Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.
- English
- French
- Spanish
- Chinese
- Italian
- Portuguese
- Hindi
- Urdu
- Tamil
- & more
Try The Lingpad App For Zendesk Today!
Book a demo to get a guided tour of the app or install the app with the help of an installation guide.
