Zendesk Ticket Translations For Global Customer Support
Provide support in your customers’ native languages with the Lingpad app for Zendesk.
Boost Your CSAT Scores With A Multilingual Customer Support Solution
The Lingpad app has been developed keeping an enterprise’s needs in mind. So, from account management to reports, Lingpad helps your support team go multilingual – efficiently and effortlessly.
Custom Reports For Impact Analysis
Track goals and impact through Lingpad’s periodic reports including:
- Language trends
- Weekly ticket frequency
- Popular languages
Global View & Access Management
Admin access enables you to track activity and streamline processes for every team member:
- Manage all agents’ accounts on a single dashboard
- Track all your agents’ translation orders
Translation Glossary For A Consistent Brand Tone
Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents’ communicate with your customers.
Translation Memory For Saving Costs
Build and maintain a custom translation memory with Lingpad so you save money by using previous translations for the same terms and phrases.
Get The Best Of Both - AI And Human Translations
The Lingpad app for Zendesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.
AI-Powered Translations For Quick Responses
Don't let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.
Dual Tabs To Check Order Status
Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.
Don't Miss Any Update With Live In-App Notifications
Live statuses in the app tell you when a translation's in progress or completed.
Reduce Dependency With Auto Reply
Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.
Zendesk Translation In 180+ Global Languages
Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.
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