zendesk guide integration

Zendesk Guide Localization To Empower Your Customers, Agents And Brand

Zendesk Guide translation to advance self-service. No more waiting customers. No more time-constrained agents. No more hassles. Only seamless localization experiences – for everyone.

World's Leading Brands Trust Lingpad To Create Exceptional 'Self-Service' Experiences

ABinbev
Rebtel
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Renewtrak
Luxreaders

Zendesk Guide Localization Simplified With Three Steps

Do your Zendesk Guide translations reside in Google sheets, Excel, or Word files? Not anymore! With Lingpad’s Zendesk Guide Integration, you automatically bring the latest versions of every help-center article, in every language to a single source of truth. Eliminate manual tasks and improve efficiency while reducing chances of error.

pull content

localize_ZD

Zendesk Push Content

How It Works

Zendesk Guide Pull Content

Pull

Import existing content from Zendesk with or without translations. Control which content to import with manual-pull feature. Choose the 'automatic-pull' feature to update your knowledge base articles even when you are off the clock. Let Lingpad work for you.

mobile - for zd guide

Localize

Localize your knowledge base articles with unrestricted freedom. Choose AI-powered translations, invite internal or external translation providers and localization managers, or use our cherry-picked ISO-certified Language Service Providers.

Zendesk Guide Push Content

Push

Export your localized content back to Zendesk with zero complications or doubts. Publish translated articles as the translations are approved by exporting the relevant article. The translated articles will reflect the current status on Zendesk Guide. Still in drafts? We will keep it there. Published? Yay! One less task for you.

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With Lingpad, VEO imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.

Multilingual Customer Support Made Easy And Systematic With Features Built For The Future

Localization of a comprehensive knowledge base is taxing. With Lingpad’s smart features, management of wide-scale help-center localization becomes effortless.

Centralized Content Management

Streamline workflow with easy content exchange. Import and export up-to-date versions of your knowledge base articles with a single click. Utilize the auto-pull feature to eliminate the manual, repetitive task of importing the latest version of your articles. No more sharing of multiple drafts and revisions over emails!

Collaborate Across Teams

Unrestricted freedom to choose your translation team! Invite collaborators across your organization, external translators and localization partners to localize at one place. You could also choose from our trusted, ISO-certified Language Service Providers who are experts in your industry, customers' native tongue and culture.

High-Quality Translations

Gain unrestricted access to advanced features such as translation memories, glossaries, QA checks, and a built-in editor to be consistent and accurate with all your communications. Nothing will be lost in translation here.

Multiple Content Types

Translate and localize multiple content types including:

  • Categories
  • Sections
  • Articles
  • HBS Files
  • Dynamic Content

Localize Media Content

Localize multiple types of images that reside in your knowledge base, from product demo screenshots to CTA banners. With Lingpad, you can also translate Custom Design Templates and Hyperlinks.

Real-Time Translation Status Updates

Stay on top of all your localization processes in a single place with real-time translation status updates. Lingpad detects minute changes in every article and automatically highlights the current status i.e. the segments that require translations or revisions; within the Languages tab.

Pre-Translation

Lingpad's intuitive Pre-translation feature can take your translations from being a cost to a resource. With the freedom to pre-translate your knowledge base articles via Translation Memories or AI-powered translations, brands can save on translation costs in the long run.

Multilingual SEO

Gain greater visibility in every region by localizing your help-center article's Title, Meta description, and Alt tags. Alt tag localization assures that your image and content is optimized to organically-rank higher in all languages.

Safe, Reliable, And Secure. Worry-free Zendesk knowledge base localization assured.

When it comes to secure localization management for your knowledge base articles hosted on Zendesk, we have got you covered.

ISO Certified

GDPR-compliant

HIPAA-compliant

Zendesk Multi-Language Help-Center Creation Simplified

Zendesk Multi-Language
Help-Center Creation
Simplified

Deliver exceptional customer experience with the help of a localized knowledge base. Translate all articles in your relevant Zendesk Guide languages — automatically pulled with a single click — to engage and retain global customers.
  • English
  • French
  • Spanish
  • Chinese
  • Italian
  • German
  • Hindi
  • Japanese
  • Swedish
  • & more

Customer support articles on Zendesk. Translation Management on Lingpad.

Book a free demo to learn how to integrate your Zendesk Guide with Lingpad or with the help of our knowledge base article.