Freshdesk Knowledge Base Localization For Quick, Hassle-free Self-service

Unlock unhindered global growth with Freshdesk Knowledge Base Localization. Optimize self-service and empower customers to resolve their queries at their convenience, in their preferred language.

World's Leading Brands Trust Lingpad To Create Exceptional 'Self-Service' Experiences

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Freshdesk Knowledge Base Translation
Sorted In Three Simple Steps

Efficiently manage 360-degree localization of your self-service portal hosted on Freshdesk Knowledge Base from Lingpad in three easy steps. Eliminate the repetitive and manual task of shuffling between Google Docs, Excel sheets, or Word files and improve efficiency while reducing chances of error.

 

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How It Works

Pull

Import existing content from Freshdesk with or without translations. Control which content to import with manual-pull feature. Choose the 'automatic-pull' feature to update your help-center articles even when you are off the clock. Let Lingpad work for you.

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Localize

Localize your Kbase articles with unrestricted freedom. Choose AI-powered translations, invite internal or external translation providers and localization managers, or use our cherry-picked ISO-certified Language Service Providers.

Push

Full freedom to export just one article in one language as soon as the translations are approved or multiple articles. The translated articles will reflect the status on Freshdesk Knowledge Base. Still in drafts? We will keep it there. Published? Yay! One less task for you.

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With Lingpad, VEO imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.

Multilingual Customer Service Uncomplicated
With Advanced, Future-centric Features

Effective knowledge base portal localization empowers customers with access to relevant information in their preferred language and to solve queries independently. With Lingpad’s smart features, management of wide-scale help-center localization becomes effortless.

Centralized Content Management

Facilitate smooth content exchange to streamline process. With a single click, import and export the most recent versions of your Kbase articles. Use the auto-pull feature to eliminate the tedious process of manually importing the most recent version of your articles. No more email exchanges between multiple drafts and edits!

Collaborate Across Teams

Free reign to pick your translation crew, without restrictions! Invite team members from different departments, external translators, and localization partners to collaborate on a single platform. Alternatively, you could pick one of our reputable, ISO-certified Language Service Providers who are competent about your industry, your customers' native tongue and culture.

High-Quality Translations

Gain unrestricted access to advanced features such as translation memories, glossaries, QA checks, and a built-in editor to be consistent and accurate with all your communications. Nothing will be lost in translation here.

Multiple Content Types

Translate and localize multiple content types including:

  • Categories
  • Folders
  • Articles

Localize Media Content

Localize multiple types of images that reside in your knowledge base, from product demo screenshots to CTA banners. With Lingpad, you can also translate Custom Design Templates and Hyperlinks.

Real-Time Translation Status Updates

Real-time translation status updates allow you to keep track of all your localization procedures in one location. Lingpad detects minute changes in every article and automatically highlights the current status i.e. the segments that require translations or revisions; within the Languages tab.

Pre-Translation

Lingpad's intuitive Pre-translation feature can take your translations from being a cost to a resource. With the freedom to pre-translate your knowledge base articles via Translation Memories or AI-powered translations, your brand can save on translation costs in the long run.

Multilingual SEO

Gain greater visibility in every region by localizing your help-center article's Title, Meta description, and Alt tags. Alt tag localization assures that your image and content is optimized to organically-rank higher in all languages.

We Take Care Of Security At Every Point Of Your Localization Journey.

When it comes to secure localization management for your knowledge base articles hosted on Freshdesk, we have got your back.

ISO Certified

GDPR-compliant

HIPAA-compliant

Meet Your Customers' Demands In 180+ GLobal Languages

Meet Your Customers' Demands in Multiple Global Languages

Deliver great multilingual customer service with localized knowledge base articles. To attract and retain customers from around the world, translate all articles in your relevant Freshdesk Kbase.
  • English
  • French
  • Spanish
  • Chinese
  • Italian
  • Portuguese
  • Hindi
  • Urdu
  • Tamil
  • & more

Help desk articles on Freshdesk. Localization Management on Lingpad.

Book a free demo to learn how to integrate your Freshdesk Self-service portal with Lingpad or with the help of our knowledge base article.