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Features

AI Translation
Effortlessly communicate with anyone, anywhere, with fast, high-quality AI translations.

Pre-Translation
Save money and time by filling segments with existing translation matches.

Translation Memory
Experience the efficiency of TM: never translate the same phrase twice.

Glossary
Set brand guidelines to improve quality and ensure consistency.

Quality Assurance
Ensure top-notch quality with automated QA checks: mistake-free translations every time.

Project Management
Control over project aspects, deadlines and results from a single place

Collaboration
Unrestricted collaboration to streamline translation workflow.

Content Management
Seamless localization workflows with single space for content management.

Smart Editor
Unparalleled features to streamline workflow and eliminate manual efforts.

Translation Services
Choose from ISO-certified LSPs or proprietary AI technology.
Solutions

By Use Case

Knowledge Base Translation
Seamless integration to localize knowledge base efficiently.

Ticket Translation
Integrate with your support platform to optimize multilingual communication.

By Industry

Retail and eCommerce
Take your retail brand to your customer's doorstep. Global shopping, local service: the best of both worlds in any language.

SaaS and Tech
Connecting your cutting-edge technology to customers worldwide and multiply customer retention and revenue.

Finance
Unlock financial success by empowering customers everywhere to navigate the world of finance, in their language.

Travel and Tourism
Get a global passport for your travel brand. Help customers plan their dream vacation, in their language.

Gaming
Unleash the full potential of gaming, in any language. Connect global players through multilingual support.

Medicine and Healthcare
Build a healthier future by connecting patients to top-notch medical care with multilingual support.
Pricing
Integrations

Knowledge Base

Zendesk Guide
Seamless content exchange of help center articles between Lingpad and Zendesk Guide.

Freshdesk KB
Holistic localization of your self-service portal hosted on Freshdesk Knowledge Base.

Intercom Articles
Scale localization of Intercom Articles for all languages your customers converse in.

Tickets

Zendesk Support
Empower monolingual agents to offer multilingual customer service on Zendesk Support.

Freshdesk Support
Simple and fast translation in any language available with Lingpad App for Freshdesk.
Resources

Freshdesk Translations For Multilingual Customer Support

Reach out to global customers in their native languages with the Lingpad app for Freshdesk.

A Customer Support Solution That Scales As You Do

The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!

Track Progress With Customised Reports

Track goals and impact through Lingpad’s periodic reports including:

Language trends
Weekly ticket frequency
Popular languages

Get A Global View & Manage Access

Admin access enables you to track activity and streamline processes for every team member:

View all agents’ accounts on a single dashboard
Track all your agents’ translation orders

Save Translation Costs With Custom TM

Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.

Maintain Consistency In Translations With Glossary

Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents communicate with your customers.

Smart Support Translations Powered By AI + Humans

The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.

AI-Powered Translations For Quick Responses

Don't let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.

Dual Tabs To Check Order Status

Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.

Don't Miss Any Update With Live In-App Notifications

Live statuses in the app tell you when a translation's in progress or completed.

Live In-app notification

Reduce Dependency With Auto Reply

Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.

Meet Your Customers' Demands 180+ Global Languages

Meet Your Customers' Demands 180+ Global Languages

Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.

English
French
Spanish
Chinese
Italian
Portuguese
Hindi
Urdu
Tamil
& more

Try The Lingpad App For Freshdesk Today!

Book a demo to get a guided tour of the app or install the app with the help of an installation guide.