Freshdesk Translations For Multilingual Customer Support
Reach out to global customers in their native languages with the Lingpad app for Freshdesk.
A Customer Support Solution That Scales As You Do
The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!
Track Progress With Customized Reports
Track goals and impact through Lingpad’s periodic reports including:
- Language trends
- Weekly ticket frequency
- Popular languages
Get A Global View & Manage Access
Admin access enables you to track activity and streamline processes for every team member:
- View all agents’ accounts on a single dashboard
- Track all your agents’ translation orders
Save Translation Costs With Custom TMs
Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.
Maintain Consistency In Translations With Glossary
Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages when your agents communicate with your customers.
Smart Support Translations Powered By AI + Humans
The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.
AI-Powered Translations For Quick Responses
Don't let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.
Dual Tabs To Check Order Status
Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.
Reduce Dependency With Auto Reply
Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.
Don't Miss Any Update With Live In-App Notifications
Live statuses in the app tell you when a translation's in progress or completed.
Meet Your Customers' Demands In 180+ Global Languages
Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.
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