Freshdesk Translations For Multilingual Customer Support
Reach out to global customers in their native languages with the Lingpad app for Freshdesk.
A Customer Support Solution That Scales As You Do
The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!
Track Progress With Customised Reports
Track goals and impact through Lingpad’s periodic reports including:
- Language trends
- Weekly ticket frequency
- Popular languages
Get A Global View & Manage Access
Admin access enables you to track activity and streamline processes for every team member:
- View all agents’ accounts on a single dashboard
- Track all your agents’ translation orders
Save Translation Costs With Custom TM
Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.
Maintain Consistency In Translations With Glossary
Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents communicate with your customers.
Smart Support Translations Powered By AI + Humans
The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.
AI-Powered Translations For Quick Responses
Don’t let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.
Dual Tabs To Check Order Status
Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.
Don’t Miss Any Update With Live In-App Notifications
Live statuses in the app tell you when a translation’s in progress or completed.
Reduce Dependency With Auto Reply
Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.
Hot Off The Press
Is Google Translate Enough for your Multilingual Customer Service?
Looking for effective multilingual customer support? This comprehensive guide covers why brands shouldn’t rely on Google Translate for their multilingual customer service efforts, as well as offers alternate methods to provide accurate and satisfactory customer service across languages.
Design Revamp: Hello 2023 and Lingpad version 2.0!
Lingpad BTS Series: Join us as we take a peek behind the scenes to learn about the latest version – Lingpad 2.0🎉
First-hand account from our UI/UX Designer, UI Developer & Angular Developer on revamping a B2B SaaS product.
How Localization Impacts International Revenue Growth
When a company localizes its products and services, it increases its chances of success and revenue growth. This is because localization helps to improve communication, create trust and meet the needs of target markets. Read on to know more!
Meet Your Customers' Demands 180+ Global Languages
Meet Your Customers' Demands 180+ Global Languages
Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.
- English
- French
- Spanish
- Chinese
- Italian
- Portuguese
- Hindi
- Urdu
- Tamil
- & more
Try The Lingpad App For Freshdesk Today!
Book a demo to get a guided tour of the app or install the app with the help of an installation guide.
