Freshdesk Translations For
Multilingual
Customer Support
Reach out to global customers in their native languages with the Lingpad app for Freshdesk.
A Customer Support Solution That Scales As You Do
The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!
Track Progress With Customised Reports
Track goals and impact through Lingpad’s periodic reports including:
- Language trends
- Weekly ticket frequency
- Popular languages
Get A Global View & Manage Access
Admin access enables you to track activity and streamline processes for every team member:
- View all agents’ accounts on a single dashboard
- Track all your agents’ translation orders
Save Translation Costs With Custom TM
Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.
Maintain Consistency In Translations With Glossary
Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents communicate with your customers.
Discover Our Product in Action
Take a guided tour of Lingpad’s integration with Freshdesk Support
Smart Support Translations Powered By AI + Humans
The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.
AI-Powered Translations For Quick Responses
Don’t let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.
Dual Tabs To Check Order Status
Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.
Don’t Miss Any Update With Live In-App Notifications
Live statuses in the app tell you when a translation’s in progress or completed.
Reduce Dependency With Auto Reply
Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.
Listen In: Real Voices of Customer Service Leaders
Why Loris.ai Is The Future of Customer Service? A Podcast With Eugene Mandel
Discover how Loris.ai shapes the future of customer service with Eugene Mandel. Uncover AI’s role in quality, training, and CX transformation in this groundbreaking podcast.
Eugene Mandel, Head of AI, Loris
Data Empowerment: Revolutionizing Customer Service with Kaizo | A Podcast with Dominik Blattner
Kaizo – where data meets simplicity! Experience a data-driven revolution in customer service, gamified success, and tailored solutions. Kaizo empowers teams, fosters unity, and adapts to your unique business needs. Tune in to the podcast and unleash the potential of data now
Dominik Blattner, Founder, Kaizo
Value-driven CX: Foundation, Insights & How-to with Gregorio Uglioni
Gregorio Uglioni, host of popular podcast CX Goalkeeper joins Amit for a tête-à-tête on how brands can and should boost customer experiences.
Gregorio Uglioni, Host and Founder, CX Goalkeeper
Meet Your Customers' Demands 180+ Global Languages
Meet Your Customers' Demands 180+ Global Languages
Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.
- English
- French
- Spanish
- Chinese
- Italian
- Portuguese
- Hindi
- Urdu
- Tamil
- & more
Try The Lingpad App For Freshdesk Today!
Book a demo to get a guided tour of the app or install the app with the help of an installation guide.
