Freshdesk KB

Freshdesk Translations For Multilingual Customer Support

Reach out to global customers in their native languages with the Lingpad app for Freshdesk.

A Customer Support Solution That Scales As You Do

The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!


Track Progress With Customised Reports

Track goals and impact through Lingpad’s periodic reports including:

  • Language trends
  • Weekly ticket frequency
  • Popular languages

Get A Global View & Manage Access

Admin access enables you to track activity and streamline processes for every team member:

  • View all agents’ accounts on a single dashboard
  • Track all your agents’ translation orders

Save Translation Costs With Custom TM

Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.

Maintain Consistency In Translations With Glossary

Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents communicate with your customers.

Smart Support Translations Powered By AI + Humans

The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.

AI-Powered Translations For Quick Responses

Don't let your customers wait. With Lingpad, you can choose AI-powered translations and respond in a flash.

Dual Tabs To Check Order Status

Stop scrolling endlessly. See everything at a glance with a two-part view of all your translation orders for any ticket.

Don't Miss Any Update With Live In-App Notifications

Live statuses in the app tell you when a translation's in progress or completed.

Live In-app notification

Reduce Dependency With Auto Reply

Avoid delays in responses when you are away from your desk. Auto-reply helps you send translated responses automatically, without any manual input.

Meet Your Customers' Demands 180+ Global Languages

Meet Your Customers' Demands 180+ Global Languages

Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.

  • English
  • French
  • Spanish
  • Chinese
  • Italian
  • Portuguese
  • Hindi
  • Urdu
  • Tamil
  • & more

Try The Lingpad App For Freshdesk Today!

Book a demo to get a guided tour of the app or install the app with the help of an installation guide.