Confused by the multitude of customer service tools? This Real Voices podcast episode has the perfect solution!

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Freshdesk KB

Freshdesk Translations For Multilingual Customer Support

Reach out to global customers in their native languages with the Lingpad app for Freshdesk.

A Customer Support Solution That Scales As You Do

The Lingpad app is made to help an enterprise increase customer satisfaction by going multilingual – in minutes!

Zendesk Reports & Analysis

Track Progress With Customised Reports

Track goals and impact through Lingpad’s periodic reports including:

  • Language trends
  • Weekly ticket frequency
  • Popular languages

Get A Global View & Manage Access

Admin access enables you to track activity and streamline processes for every team member:

  • View all agents’ accounts on a single dashboard
  • Track all your agents’ translation orders
Zendesk Global view & access management
Zendesk _ Glossary

Save Translation Costs With Custom TM

Build and maintain a custom translation memory (TM) with Lingpad so you save money by using previous translations for the same terms and phrases.

Maintain Consistency In Translations With Glossary

Share a set of brand guidelines and Lingpad will ensure that your brand voice stays consistent across all languages while your agents communicate with your customers.

Zendesk Translation Memory

Smart Support Translations Powered By AI + Humans

The Lingpad app for Freshdesk combines the power of machine and human translations. Add to this some powerful features, and customer agents have a smart solution for providing seamless multilingual support.

Hot Off The Press

Is Google Translate Enough for your Multilingual Customer Service
AI-Powered vs. Human

Is Google Translate Enough for your Multilingual Customer Service?

Looking for effective multilingual customer support? This comprehensive guide covers why brands shouldn’t rely on Google Translate for their multilingual customer service efforts, as well as offers alternate methods to provide accurate and satisfactory customer service across languages.

Product Revamp Lingpad 2.0

Design Revamp: Hello 2023 and Lingpad version 2.0!

Lingpad BTS Series: Join us as we take a peek behind the scenes to learn about the latest version – Lingpad 2.0​🎉​
First-hand account from our UI/UX Designer, UI Developer & Angular Developer on revamping a B2B SaaS product.

Localization impacts international revenue growth

How Localization Impacts International Revenue Growth

When a company localizes its products and services, it increases its chances of success and revenue growth. This is because localization helps to improve communication, create trust and meet the needs of target markets. Read on to know more!

Meet Your Customers' Demands 180+ Global Languages

Customer Service Communication

Meet Your Customers' Demands 180+ Global Languages

Aim for the perfect CSAT scores by communicating with your customers in more than 180 languages.

  • English
  • French
  • Spanish
  • Chinese
  • Italian
  • Portuguese
  • Hindi
  • Urdu
  • Tamil
  • & more

Try The Lingpad App For Freshdesk Today!

Book a demo to get a guided tour of the app or install the app with the help of an installation guide.