Multilingual Customer Service Made Effortless With AI
A customer-centric tool built to optimize localization for customer-conscious brands. Boost your global customer experience by 90% without investing additional time or resources.
Global Brands Boosting
Customer Trust
With Lingpad
Multilingual Knowledge Base To
Empower
Global Audiences
to resolve their queries, at their convenience.
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Autopilot Mode Activated: Say 'goodbye' to shuffling between Google Sheets, Excel or Word files. Auto-pull ensures you always work on the latest versions of your help-center articles.
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Content Types:
Supports all content types Categories/Collections, Sections/Folders, Articles, and Dynamic Content/Macros. -
Multilingual SEO:
Seamlessly incorporate Media localization, Metadata and Alt tag translation into your localization strategies to guarantee higher visibility. -
Manual + Auto:
Freedom to import and export as per your needs. -
Real-time Updates:
Stay on top of all your translations with real-time updates.
Integrations
With Lingpad, VEO imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.
Empower
Your Agents To Handle
Support Tickets In Any Language
Higher customer engagement and retention, Increased global growth.
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Human and AI-powered:
Freedom to choose whether you need human or AI-powered translations for a ticket response. -
Auto-Reply:
Enhance agent functionality and performance, and avoid delays with auto-reply feature. -
Free Inbound Ticket Translations:
Free AI-translations for all inbound multilingual tickets. -
Tags:
Custom tags based on the translation's current status which helps in creating custom reports. -
Dual View:
View translation orders of current and all tickets in one place.
Integrations
Rebtel saw an increase of 7.5% in their CSAT score and a 100% growth in multilingual ticket volume.
A Powerful Translation Management System That Simplifies Complex Global Growth
Human-Centered,
AI-Powered
AI Translation
Speedy AI translations to fast-track general ticket and knowledge base translations.
Invite Your Translators
Invite linguists to work on multiple localization projects on a single platform.
Translation Providers
Expand your global language portfolio with our trusted ISO-certified Language Service Providers.
Intuitive
Editor
Automation
A single source-of-truth hosting all your support tickets and knowledge base localization information.
Collaboration
Provide feedback and communicate clearly with translators in 'comments'.
Reference
Add reference files and guidelines to help translators get the context right.
Foundational
Features
Translation Memory (TM)
Create TMs for all your projects and add repeated translations. Ensure efficiency and brand consistency while saving on costs.
Glossary
Maintain glossaries to ensure industry and brand-specific consistency in every customer-engagement communication.
Quality-check
Catch translation inconsistencies in real-time with automated quality assurance (QA).
Intuitive Editor
Automation
A smart tool that 3x time-to-market. No more waiting or cross-checking.
Collaboration
Provide feedback and communicate clearly with translators in 'comments'.
Quality
Catch errors in time with automated quality assurance. (QA)
We Help You
Deliver
The Best Multilingual
Customer Service Without The Hassle
Data Protection
ISO-certified and GDPR-compliant
Consistent Multilingual Customer Service
Increase customer satisfaction and brand awareness
Streamlined Processes
Meaningful collaboration across teams
Consistent Customer Support Communication: In Every Industry, Region, Support channel, and Language.
Retail and eCommerce
Be 'trendy' forever by offering a seamless local shopping and customer service experience.
Travel and Tourism
Excel at providing customers with insightful information in their preferred language as they explore the world.
SaaS and Tech
Deliver exceptional customer support in all languages for your exceptional product.
Gaming
Achievement Unlocked - win brand loyalty among worldwide players with high-quality and quick multilingual customer support.
Financial Services
Support customers in understanding 'wealth management' — the concept you are fluent in — in the language they are most fluent in.
Medicine and Healthcare
Safety and precision first - deliver accurate support and diagnoses to your patients in their native tongue.
Education and eLearning
Educate the curious minds and rank first in providing accurate multilingual customer service to global learners.
Media and Entertainment
Empower customer support agents and content development teams with the ability to interact with global audiences.
Are You Looking For A Worry-free Migration?
Our team takes care of your customized, all-round migration journey from start to finish so that you can focus on adding value to your customers’ experience with your brand. Simplify migration at zero additional fees!
Evaluate
Our migration experts will understand your multilingual customer support strategies in depth, and take care of migrating content from different platforms so that your can access all your multilingual content right from Lingpad.
Migrate
With the power of automation and human expertise, we streamline your multilingual communication — including TMs and Glossary — for all mediums by migrating every workflow to Lingpad. This will be a continual process with regular syncs and updates.
Conclude
Our experts ensure your customer service tool integrations are up and running, existing collaborators are given access permissions and perform extensive QA processes from start to finish. This entire process will be completed in three working days.
World's Leading Brands Use Lingpad To Provide Exceptional Customer Experiences
Zendesk Support - 890Avg. Monthly Tickets
- 75Languages
- AI + Human
Rebtel is a Swedish technology reforming international calling by offering high-quality international calling available at optimum prices. The services include International Mobile Top-Up and Money Transfer as well! Needless to say, multilingual customer support is a pivotal part of Rebtel's worldwide success.
- Zendesk Support
- 248Avg. Monthly Tickets
- 8Languages
- AI
Luxreaders is an innovative eCommerce Retail brand that is revolutionizing the way people buy reading glasses. Since all aspects of the business are online: the initial virtual try-on, online vision test as well as a qualified assessment of the their customer's needs; Luxreaders receive considerable amount of customer service tickets.
- Zendesk Support
- 84Avg. Monthly Tickets
- 7Languages
- AI
Leading Fintech company Mokka offers BNPL (Buy Now, Pay Later) to clients in Central and Eastern Europe. Mokka enables flexible payment solutions for their 12 million registered consumers across 7500 leading merchant partners. Offering multilingual customer service is crucial to their business as they aim to grow into new areas.
- Zendesk Guide
- 194Articles
- 4Languages
- AI + Human
Veo is a groundbreaking Tech brand passionately working to make sports recording technology affordable and accessible to all. With a presence in over 80 countries, Veo's expansive knowledge base articles also needed to be accessible to members of the Veo community. What better way to make help center articles accessible than to make them available in the relevant target languages!
- Zendesk Guide
- 584Articles
- 7Languages
- AI + Human
TruTrip is an innovative business travel management company making business travel accessible and straightforward. With cutting-edge travel technology, consumer-grade designs, complete visibility over trips, spending, and expenses, businesses are able to optimise and automate their travel booking processes using TruTrip's platform. Making their holistic knowledge base multilingual is crucial to engage varied audiences - and Lingpad is helping them do just that!
Localization Of Customer Service Communication in 180+ Languages
Localization Of Customer Service Communication in 180+ Languages
Localize brand communication to connect with global customers and add value to their experiences.
- English
- French
- Spanish
- Chinese
- Italian
- Portuguese
- Hindi
- Urdu
- Tamil
- & more
Are You Ready To Supercharge Your Multilingual Customer Service?
Book a demo to get a guided tour or sign up and see how it works – for free.
